Advanced Call Center

Advanced, simple-to-use answering machine software with Caller ID and call recording.
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Call Corder FAQ

  1. The program does not record or play back voice, or there's a lot of statics.
  2. The program does not start recording automatically.
  3. The recording cuts off after several minutes.
  4. What is TAPI? How it is different from COM port access?

Answers

  • The program does not record or play back voice, or there's a lot of statics.

    1. You may have a modem that does not support voice. Solution: try using TAPI mode to make sure. Call Corder - Options - Configuration - Telephone Device.

    2. The program may has selected an incorrect modem. Solution: try running Setup again.

  • The program does not start recording automatically.

    To enable automatic recording check Call Corder - Options - Configuration - Advanced - Record incoming calls automatically. Call Corder supports two kind of automatic recording:

    1. It will start automatic recording after the last ring. The ring is considered the last one of there is 6 second pause after the ring. This feature works in both COM port and TAPI modes.
    2. It will also start recording when the handset attached to the modem's "phone" socket is lifted. Note that this only works in the COM port mode (and does not work in the TAPI mode).

    Several conditions must be met in order to allow for a second type automatic recording. First of all, make sure that your phone is attached to the modem's socket, not to the wall phone jack. Secondly, not all modems can support handset position detection.

    If the feature does not work, please check the above conditions, and change configuration if possible.

  • The recording cuts off after several minutes.

    It normally should not happen. Try using TAPI mode if you were using COM port, or COM port mode if the Call Corder was configured for TAPI. Call Corder - Options - Configuration - Telephone Device.

  • What is TAPI? How it is different from COM port access?

    During setup, the Call Corder provides with selection of one of two modes: direct COM port access or standard TAPI interface. Later you can change the mode in Properties -> Telephone Device. TAPI stands for Telephony Applications Programming Interface. Your selection is critical both for compatibility and for troubleshooting.

    In few words, the difference is as follows:

      Advantages Drawbacks
    Direct COM port access Full support of all modem features. Modem is grabbed by the Call Corder and is not available for other applications.
    TAPI Modem or telephony card is easily shared between multiple applications. Most (yet not all) features are supported.
    Way2Call Completely supports all telephony features, including handset position detection (an ability to start recording when a handset is lifted, and stop when it's on-hook), hi-quality call recording and playback, and more.

    More information

    Supported on Way2Call Hi-Phone devices only.
     

    Direct COM port access

    The direct COM port access allows full use of all modem features. In case you decide to use this mode, it is critical to specify your modem type correctly to let the program make use of all its enhancements, because each modem type possesses its own directive set (often incompatible with others). It is true even for modems of one family (made with different revisions of the same chipset)! There are tons of various different modems in the world, thus the program often fails recognizing a rare brand correctly. As a result, the program operation may fail.  

    TAPI

    Theoretically, one can avoid all these problems by using Telephony Applications Programming Interface (TAPI) standard. The idea of such an interface is not revolutionary but yet quite smart. However, this interface implementation is yet far from ideal. For example, faxing is not provided at all, voice operation is quite unstable, etc. But - now a software needs not to know about modems, phone sets, etc. (including ISDN, DSL, and modem raiser cards)! TAPI will do everything to let a software work with all hardware brands in the same way.

    Unfortunately, all this is too theoretical and academic by now. In practice, however, modems are often supplied with wrong drivers, of these drivers operate wrong, or the OS itself is wrong. For instance,

    Windows 95 supports voice modems only after installing Unimodem/V module you need to download from Microsoft server.

    Windows NT 4.0 does not support voice modems at all.

    Windows 98 has a complete set of drivers and is the only OS of Windows family that operates normally in TAPI mode (provided you install the right driver correctly).

    Windows 2000 requires several updates of voice mode drivers in comparison with '98, so voicing is still in question here.

    So if one mode does not work, select another at Properties -> Telephone Device.

    The good news for TAPI is that one great problem gets resolved: sharing your modem between software applications. Thus, in TAPI mode you can login to the Internet or get a FAX via any other application - without exiting Advanced Call Center (the direct COM access mode prevents other programs from accessing your modem when Advanced Call Center is run).

    Current versions of Call Corder doe not support the following features in TAPI mode:

      • Monitoring handset position
      • Recording from your modem mic or via handset mic
      • Playing back via modem speaker

    Way2Call

    Way2Call Hi-Phone is a hardware device that works with the telephone line instead of (or in parallel with) your voice modem.

    More information

    One small device that turns your PC and regular phone into a powerful communication and management tool.

    Click for more informationThe Hi-Phone device links any existing analog telephone (including cordless phones) to a PC enabling telephone calls and memos to be recorded on a PC's hard drive.

    The Hi-Phone device comes with Caller ID and call progress analysis for incoming and outgoing calls. A user friendly interface provides total control over features and functions such as automatic, manual or backwards recording, audio compression and AGC levels (Automatic Gain Control). As required by law in some regions, custom recordable OGMs (Out Going Messages) and warning-tones can be activated to notify the other party that the call is being recorded.

    Features:

    Ideal for: SOHOs, Law offices, Stockbrokers, Day traders, Call Centers, Executives, Large corporations and private use.

  • Use with any analog telephone, including cordless phones
  • Plug & play
  • Choice of USB and RS-232 models
  • Powerful yet user friendly application
  • Digital PC call recording
  • Record your telephone calls and personal memos
  • Easy and affordable call recording solution
  • Verify transactions
  • Communication training aid
  • Improve customer relations
  • Record confidential information to your PC
  • E-mail recorded calls to you colleagues
  • Low cost, high reliability, maintenance free device
  • Small footprint

Applications:

  • Drivers: low level API DLLs, WAVE, ActiveX, TAPI, iTAPI (all with sample code)
  • Broadcast/Unified Messaging
  • Voice Mail
  • Queue calls
  • Call waiting
  • SDK available
  • Operation with standard IP telephony software such as Microsoft NetMeeting etc.
  • H.323 compatible

Capabilities:

  • Interoffice calls on the office network as well as IP to PBX Calls (PC to Phone)
  • Single line gateway PSTN to PC
  • Internet PC to PC and PC to Phone calls
  • On the same telephone set, switching between PSTN and network lines (like calls on hold)
  • Call recording
  • Caller ID and Caller ID on call waiting
  • Conference Capabilities between IP end PSPN Calls.

Technical Information:

  • Full-duplex audio
  • Telephone line signals detection including busy, call waiting, stutter tone etc.
  • Echo cancellation
  • Voice process detection on PSTN line.
  • On board voice processing
  • LED display indicating power, ring, hand set on/off hook, PSTN line use, mute, headset plugged in
  • External Plug & Play Device for Windows 95/98/2000
  • RS232 Connection
  • On broad fully featured ringing SLIC.
  • Headset connection
  • Audio data format: u-Law and A-Law (G.711)
  • Firmware upgradable
  • Power: 12V DC 500 mA
  • Dimensions: 13.75 x 11 x 3cm; 187 gram or 5 7/16 x 4 5/16 x 1 3/16in; .43 ounces.
  • Approval: FCC Part 15B, Part 68; UL

System Requirements:

  • PC with Pentium or higher
  • Free COM port
  • Internet Explorer 4.0 or higher
  • MS Windows 95/98/ME, Windows 2000, XP, or NT4

More information

 

Turn your PC into a phone answering center! Call Return. To activate, press *69. To de-activate, press *89. Call Return will not return calls to a cellular phone number or a number that has been blocked (see *67 Per-Call-Blocking) or marked "Private".